In the multifamily industry, centralized leasing has become a buzzword. But what does it mean? And how can it be implemented successfully? Most importantly, how can we ensure that the human element isn't lost in the process? In this post, we'll explore how Rentgrata can help bring the human element back to centralized leasing.
Centralized Leasing: The What and The Why
Centralized leasing refers to a range of methods that move tasks and processes from onsite to other specialized individuals or technologies, regardless of location. It can involve anything from using an internal management program for digital lease negotiation and execution, to implementing chatbots for administrative tasks and resident issues. This shift can simplify the rental process for potential residents and expand upon the skill sets of the leasing team.
The term 'centralization' in this context can also be seen as 'specialization', where skill-specific tasks are divided among experts, allowing them to navigate a wider scope of work in a narrower lane. This process can free up resources, enabling operators to focus on tasks that require an onsite presence and provide better one-on-one customer service.
However, centralized leasing isn't a one-size-fits-all concept. Companies must decide whether to operate on a full or hybrid centralized leasing model, and consider how to integrate this approach across different aspects of their business, such as lead management, resident management, maintenance and service, and collections and accounting.
The Rentgrata Difference
While centralized leasing offers numerous benefits, it's crucial to remember that it's not just about simplifying processes and cutting costs. It's about meeting customers where they're at and providing them with the instant gratification they desire. This is where Rentgrata comes in.
Rentgrata is a lead conversion tool that allows prospective renters to send personalized questions to current residents through Rentgrata Messenger. If a prospective renter engages with a current resident on Rentgrata and then signs a lease and moves into your community, they may be eligible for a move-in bonus. The resident that referred them may also be eligible for a Rentgrata reward.
This innovative solution introduces a human element to the otherwise impersonal nature of centralized leasing. Rather than speaking to a chatbot or a remote agent, prospective renters can have real conversations with actual residents, getting their questions answered from those who know the community best. This approach not only provides a stellar experience during a renter's first interaction with your community, but also keeps your community top of mind.
In addition to enhancing the prospect's experience, Rentgrata also offers unique insights to property management professionals. By analyzing the conversation data between prospective renters and current residents, Rentgrata can help professionals understand what renters truly want.
The Human Touch in Centralized Leasing
Centralized leasing is about streamlining processes, but it's also about improving the customer experience. Rentgrata can help provide a personalized experience in a sea of automation. For companies that have centralized leasing call centers in-house or are leveraging a call center vendor, offering this direct line of communication allows renters to ask specific experience questions and get to know your happy residents. This approach goes a long way in keeping your community top of mind.
Moreover, the human element can be incorporated into any Virtual Leasing Assistant (VLA) technology supporting centralized leasing efforts. The more a prospective renter feels connected to your community, the more likely they are to choose your property over others. By allowing prospective renters to engage with current residents, Rentgrata can make your community feel more personal and inviting, setting you apart from the competition.
Conclusion
In the age of automation, maintaining the human element in business operations can be challenging. However, with tools like Rentgrata, it is possible to blend the efficiency of centralized leasing with the warmth and personalization of human interaction. By creating a platform where prospective renters can engage with current residents, Rentgrata brings the human touch back into the leasing process, providing a unique and personalized experience for prospects while offering valuable insights to property managers.
Are you ready to bring the human element back to your centralized leasing model? Are you ready to give your prospects a personalized experience that will keep your community top of their minds? If so, it's time to consider Rentgrata. Contact us today to learn more about how Rentgrata can transform your leasing process and make your community stand out.